Shipping policy

Elitreach – Shipping & Delivery Policy

Effective Date: 28 May 2026

Thank you for shopping with Elitreach.

This Shipping & Delivery Policy explains how our digital products are delivered after purchase.

1. Nature of Products

Elitreach sells digital educational products, including downloadable PDF guides, templates, and social media management learning materials.

We do not sell or ship physical products.

2. Digital Delivery

All products are delivered electronically after successful payment confirmation through payment providers such as Paystack.

Customers will receive access to their purchased product through one or more of the following methods:

  • Instant download page after checkout
  • Email delivery
  • Secure download link

3. Delivery Time

Digital products are usually delivered immediately after successful payment.

In some cases, delivery may take a few minutes depending on:

  • Payment verification
  • Internet connectivity
  • Email provider delays
  • Temporary technical issues

If you do not receive your product within 1 hour of payment, please contact support.

4. Customer Responsibilities

Customers are responsible for:

  • Providing a valid and correct email address during checkout
  • Ensuring sufficient internet access to download files
  • Checking spam or junk folders for delivery emails
  • Using compatible software to open PDF files or digital content

Elitreach is not responsible for delivery issues caused by incorrect customer information.

5. Failed or Delayed Delivery

If a product is not delivered due to a technical issue on our side, customers may contact support for assistance.

Our team will make reasonable efforts to resend or restore access to the purchased product.

6. No Physical Shipping

Because all products are digital:

  • No physical shipping fees apply
  • No courier services are used
  • No shipping address is required unless requested for billing purposes

7. Access Issues

If you experience problems accessing or downloading your files, contact our support team with:

  • Your full name
  • Purchase email
  • Transaction reference
  • Description of the issue

8. Contact Information

Business Name: Elitreach
Email: elitereach2026@outlook.com